Dear Customer,

• Information

We will respond from the next business day on Saturdays, Sundays, and holidays (outside of business hours). We also have other long holidays, so please check the business calendar.

The products we handle include manufacturer stock, and are also sold at other stores, so the product you ordered may be out of stock. In the unlikely event that the product is out of stock, we will contact you.

Please understand that items may be sold out.

*In addition, if a back-ordered item (item with an expected shipping date of, for example, 1 to 3 weeks) is out of stock, it may take the same amount of time as the expected shipping date to contact you, so please be aware of this in advance.

*Product packaging and design may be changed without notice.

• Return and exchange procedures

[1] Due to the nature of the product, we will not accept exchanges or returns for opened products.

[2] Regardless of [1], if the product is damaged during delivery or is caused by our company, or if the product you receive is different from the product you ordered, we will accept an exchange or return.

In this case, please contact us within 3 days of receiving the product to request a return or exchange.

*Only if we approve the return or exchange.

We will cover the shipping costs and exchange it for a good product.

• Shipping Fee

Shipping is free for purchases totaling 10,000 yen or more to one shipping address.

Business hours

We accept orders 24 hours a day.

Please call us during the following hours for inquiries.

*Due to the impact of the coronavirus, we are currently implementing teleworking and are unable to respond to inquiries over the phone.

We apologize for the inconvenience, but if you have any inquiries, please contact us using the inquiry form or email.

Weekdays 09:30-17:00

Closed Saturdays, Sundays and public holidays

• Refunds due to customer convenience

We do not accept refunds due to customer convenience.

• Exchange due to customer's convenience

We do not accept exchanges due to customer convenience.

• Refunds due to product defects

We do not accept refunds due to defective products.

remarks

*We do not handle exchanges, returns, or repairs due to initial product defects, etc.; all such matters must be handled by the manufacturer. We cannot assist you if the manufacturer refuses to do so, so we strongly recommend that you purchase Rakuten Anshin Warranty. Rakuten Anshin Warranty covers home appliances, PCs, tablets, and game consoles. *Game consoles and some home appliances may contain products with store stamps. Please note that these are not eligible for returns or exchanges.

• Exchange due to product defects

remarks

*We do not handle exchanges, returns, or repairs due to initial product defects, etc.; all such matters must be handled by the manufacturer. We cannot provide support if the manufacturer refuses to do so, so we strongly recommend that you purchase Rakuten Anshin Warranty. Rakuten Anshin Warranty covers home appliances, PCs, tablets, and game consoles. *Game consoles and some home appliances may contain products with store stamps. Please note that these are not eligible for returns or exchanges. Please note.

• Notes on cancellations, refunds and exchanges

*Please note that we cannot respond to calls to our purchase stores, so please make sure you dial the correct number. We do not handle exchanges or returns due to initial product defects, and all such requests must be handled by the manufacturer. Please note that we cannot respond to requests from the manufacturer if they refuse to do so. We do not accept returns of electronic cigarettes, made-to-order products, or products ordered from manufacturers.

[Regarding refusal to receive deliveries, long-term absences, and incomplete addresses]

If you are unable to receive your order due to reasons such as refusal to receive it, long-term absence, or incorrect address, a cancellation fee of 2,000 yen will be charged as the round-trip shipping fee. If you have chosen to pay by credit card or bank transfer, the cancellation fee will be deducted from the refund. In addition, if you choose cash on delivery, a separate charge will be applied. Thank you for your understanding.